Contact Us

Contacting the review team

Send your message in English, the language the editorial team reads and replies in. New Zealand English works as well as any other variant; the team will respond in the same language you use.

The form is for questions about the review content, corrections, or feedback on how the site covers Jackpot city. It is not a channel for account issues, payments, or disputes with the casino itself. Those matters sit with the operator, not with this website.

Protecting your information

Never send financial details, passwords, PINs, or scans of identification documents through this form. The review team has no way to act on such material, and no secure storage exists for it on this site. Any request that asks you to transmit those items through a contact form should be treated as suspicious.

The team reads plain messages describing a problem or a correction. Anything else — bank statements, driver licence images, passport pages, card numbers — should stay off the form entirely.

Support for gambling difficulties

If you are struggling with gambling, the contact form is the wrong place to go. Specialist help services operate in New Zealand and can be reached directly, outside this website. Those services offer confidential advice, self-exclusion arrangements, and practical tools for limiting play.

Independent gambling helplines and counselling providers are listed by health authorities and community organisations; a quick search will locate the current options. The review team cannot provide counselling, and it will not forward requests for help to any third party.

For self-exclusion, contact the casino operator directly through its own responsible-gambling channels. This site has no role in that process and cannot initiate it on your behalf.

What happens next

The team reads every message, but the form is not monitored for urgent issues. Time-sensitive matters — a blocked account, a withdrawal question, a technical fault — should go to the casino's customer support rather than this page.

Replies arrive as staffing allows. Do not expect an immediate response, and do not resend the same message repeatedly; a single clear note is enough. If the matter concerns a factual error in a review, mention the specific page and the point you believe is wrong. That gives the team what it needs to check the record without further back-and-forth.